Privacy Policy
At TheMomMix, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have.
Information We Collect
- Contact details you provide, such as your name, phone number, email address, and delivery address
- Order information, including items purchased, order value, and payment status
- Account details, such as your login/OTP verification and saved addresses
- Communications you send us via WhatsApp, email, phone, or on-site forms
- Basic usage data, such as pages visited and device/browser information, to help us improve the site
How We Use Your Information
- To process, pack, and ship your orders, and to keep you updated on their status
- To provide customer support and respond to your queries
- To send order confirmations, shipping updates, and (with your consent) offers, discount codes, and newsletters
- To personalize product recommendations, such as quiz results and Build Your Own Mix suggestions
- To improve our website, products, and services
- To prevent fraud and comply with legal obligations
Sharing Your Information
We do not sell your personal information. We share it only where necessary, including:
- With courier and logistics partners (such as Bluedart, Ekart, Delhivery, and Shiprocket) to deliver your order
- With payment processors (such as Razorpay) to securely process payments
- With service providers who help us operate the site, send communications, or provide customer support
- When required by law, regulation, or a valid request from a government authority
Data Security
We use reasonable technical and organizational measures — including encrypted connections and secure authentication (OTP-based login) — to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.
Cookies
We use cookies and similar technologies to keep you logged in, remember your cart/wishlist, and understand how our site is used. You can control cookies through your browser settings, though some site features may not work properly if cookies are disabled.
Your Choices
- You can update or correct your account details at any time from your account drawer.
- You can unsubscribe from marketing emails/newsletters at any time using the link provided in those emails.
- You can request access to, correction of, or deletion of your personal data by contacting us below.
Data Retention
We retain your information for as long as needed to fulfill orders, comply with legal and tax obligations, resolve disputes, and enforce our agreements — after which it is securely deleted or anonymized.
Children's Privacy
Our website is intended for use by adults. We do not knowingly collect personal information from children, and any account activity is expected to be carried out by a parent or guardian.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page.
Need Help?
For any questions about this policy or your personal data, please contact us: